Frequently asked questions

Choose a product, pick the fabric, colour and size, and add it to your cart. At checkout you sign in with your mobile and an SMS code, enter your address and choose how to pay. There is no separate account to create.

Yes. Call +98 900 168 8030 or message us on WhatsApp; our sales team will place the order for you and send a payment link.

Yes. Prices are our direct workshop prices and are the same online and in the showroom. Sale discounts apply in both.

Yes. Ask for real photos and video of the fabric on WhatsApp, or see the full fabric library at the Malayer showroom. For large orders we can also post fabric samples.

Changes to fabric, colour or address are possible until production or packing starts. Contact us as soon as possible.

Enter the code in the "Coupon code" box on the cart page and press "Apply". The discount appears in the order summary.

Join the Mahd Mobl SMS club or enable site notifications to be the first to know about sales and new collections.

Yes, with Snapp Pay (four interest-free payments), Digipay or Azki Vam. The calculator on each product page shows the approximate monthly amount.

Online payment with any Shetab bank card through licensed gateways, installment plans, card-to-card transfer with receipt upload, and cash on delivery in some cities.

Yes. Payment takes place on the bank gateway’s secure (Shaparak) page and your card details are never stored on our site.

The bank usually returns the amount within 72 hours. Your order is saved and you can pay again from the order result page. If the money has not returned after 72 hours, contact us with the reference number.

Yes. After payment you can download an electronic invoice from your order page. For company invoices, give us your company details when ordering.

We deliver to every city in Iran by freight. The cost depends on the destination province and number of items and is shown at checkout; orders above the free-delivery threshold ship free.

In-stock items are handed to the freight company within one to three working days and take two to seven working days in transit depending on distance. Made-to-order pieces have their own production time, shown on the product page.

Most sofas arrive assembled apart from screw-in legs. Sectionals usually come in two or three pieces that connect easily. Bedroom sets and wardrobes include assembly instructions.

Inspect the packages before signing the waybill. If you see damage, take photos and tell us within 24 hours; repair or replacement is at our expense.

Yes. Choose "Pickup at the Malayer showroom" at checkout and call before you come. There is no delivery charge.

Our frames are kiln-dried beech and alder, with joints secured by glue, dowels and screws. Each product’s frame wood is listed in its specifications.

Foam density is chosen per design and use, and listed in each product’s specifications. For sofa seats we use high-density foam so they do not sag.

Yes. Send your dimensions, fabric and details through the "Made-to-measure orders" page and we will confirm the price and production time.

We photograph carefully, but screens show colour slightly differently. If exact colour matters, ask us for a daylight video of the fabric before ordering.

Dense, stain-resistant fabrics such as chenille, faux suede and microfibre in mid-tones. Avoid bouclé and looped weaves if you have cats.

Each bridal package combines a sofa, bedroom set, dining set, coffee table and accessories chosen to match, at a discount compared with buying separately. Items are listed on each package page and can be changed.

A comfort sofa has a simpler shape and softer seat for daily use. A classic or royal sofa has carved wooden frames, decorative arms and legs and a more formal seat, and is usually chosen for receiving guests.

Yes. Frames, springs and mechanisms are covered, and the period is listed in each product’s specifications. After the warranty we still offer repairs and re-upholstery at fair prices.

Yes. Under Iran’s e-commerce law you can return an unused, non-custom item within seven working days of delivery. Carriage costs are paid by the buyer in this case.

Yes. Quality foam softens slightly over the first few months and then stays stable. If a seat has clearly sagged, send us photos and we will look into it.

Yes, for sofas bought from us we replace covers and foam and repair frames. For other cities this is arranged through partner workshops or by sending the piece to Malayer.

Fill in the dealer application with your business licence. After review, your account is activated and you will see wholesale prices on the site.

For most designs the minimum is two sets; dealers see the exact quantity on each product page.

Yes. Send the list of items and quantities through the made-to-measure or wholesale form and we will send a pro-forma invoice and production schedule.

Yes. Choose "Delivery to Iraq" at checkout; our team will confirm freight cost, timing and payment method, and ship once you approve.

Yes, we reply in Arabic on WhatsApp.

On the English and Arabic sites an approximate USD and Iraqi dinar equivalent appears next to the Toman price, based on the current rate. The final amount is confirmed when your order is approved.

Usually one to two weeks after the order is ready, depending on the destination city and border procedures.