What the warranty covers
The warranty period for each product is listed under "Specifications" on its page and runs from the delivery date. It covers:
- Wooden frame: breakage, loose joints or warping under normal use.
- Seat springs and webbing: tearing or failure.
- Mechanisms: sofa-bed, recliner and bed-storage gas lifts.
- Bedroom-set hardware: hinges and drawer runners.
Not covered
- Damage caused when the customer moves or transports the furniture
- Tears, burns, stains or fading from use, direct sunlight or incorrect cleaning
- Normal settling of foam in the first months (quality foam softens slightly, which is expected)
- Damage from severe damp, flooding, pets or unusual use
- Modifications made by third parties
Service after the warranty
We are still here after the warranty ends: re-upholstery, foam replacement, frame repair and refinishing at fair prices. For customers in other cities, this is arranged through partner workshops or by sending the piece to Malayer.
How to request service
- Contact us by phone or messenger with your order number.
- Send a photo or short video of the problem.
- Our team will tell you how and when it will be handled.
Care tips
For a longer life, read our fabric and care guide. Rotating cushions, keeping the sofa away from radiators and direct sun, and vacuuming regularly make the biggest difference.